SMARTEX FITNESS - The Home Fitness Shop

Ordering Information and Refunds

Customer Satisfaction Policy

• Our first priority is customer satisfaction. We constantly strive to give you quick; easy, stress-free shopping that respects your precious time. It is our mission to achieve the best shopping experience for you, and satisfy all customers with our excellent health & fitness products. To that end, we will do everything that we can to ensure that you are happy with your purchase. Typically this customer satisfaction happens naturally, since we sell great products, choose outstanding prices, ship orders promptly, and respond to questions quickly. This policy is your assurance -- and our commitment -- that if any issue comes up, we will do our best to resolve it to your satisfaction.
  

Privacy and Security Policy

• We realize that making purchases on any Web site requires trust on your part. We value your trust highly, and pledge to you, our customer, that we are committed to ensuring the privacy of your personal information, and will use any information you give to us in a responsible manner. You are very important to us, and we are dedicated to providing you with a safe and secure online experience.
  We respect your privacy. Your data will not be given or sold to any third party.
  Your online orders are transmitted to us using secure technology, and processed on our secure Web site. In addition, we do not store your credit card information online, so there is never a chance of thieves ever getting to your sensitive financial information. We are serious about data safety and privacy.
  

U.S. Orders

• Most orders shipping within the continental U.S. ship within one business day.
• Standard delivery is UPS ground service.  Second & next day air service available (U.S. shipments.) 
• Standard delivery to parts of Alaska, Hawaii, Puerto Rico is priority mode through US postal service (priority mail or 4th class/parcel post rates.)
• Orders shipping via the post office that require insurance (product over $50.00) are shipped twice weekly.
• $20.00 charge for NSF checks.
• Purchase orders must be mailed or faxed.  Fax #302-266-8004

• We can fax or email a quote.  For a rate - email us at smartex@smartexfitness.com
• New rates from UPS allow for more economical delivery on larger orders with delivery available in 3 - 5 days.   Payment can be made via credit card only.  We reserve the right to request wire transfer of funds especially if we have experienced a high volume of fraudulent activity in a given area.
• Canadian Orders ship UPS or Post Office, depending on which is more economical.  
• Orders shipping via the post office that require insurance (product over $50.00) are shipped twice weekly

• Satisfaction Guaranteed - return unused product within 14 days of receipt for a full refund (excluding shipping)
• DVDs must be returned within 3 days of receipt
• We reserve the right not to accept product that is in poor condition
• We reserve the right to charge a 25% re-stocking fee
• Videos and other products returned may be sold as new - complete warranties with 100% satisfaction guaranteed on these products

• Prices are subject to change without notice and we also reserve the right to discontinue products

• SmartexFitness.com provides no product liability, warranties, or product guarantees beyond those supplied by our manufacturers.  For more information about warranties, please email smartex@smartexfitness.com.  

• To avoid damaging other products, weights are shipped separately.  Compute total weight to be shipped and use the chart to determine rate.  Up to 60 pounds can ship in one carton.  So if 100 pounds are to be shipped, then you would take the rate for 60 pounds plus the rate for 40 pounds.  Ship cost may vary once packing materials are added.  Shipping cost discounts are available for orders over 200 pounds - call for a quote!